search query: @author Sasser, E. Jr. / total: 1
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| Author: | Reichheld, F. Sasser, E. Jr. |
| Title: | Les clients d'hier pour les profits de demain. |
| Journal: | Harvard-L'Expansion
1990 : /91 WINTER, 59, p. 6-12 |
| Index terms: | CLIENTS PROFITS |
| Language: | fre |
| Abstract: |
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