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| Author: | Davies, M. |
| Title: | Back-office process management in the financial services: a simulation approach using a model generator |
| Journal: | Journal of the Operational Research Society
1994 : DEC, VOL. 45:12, p. 1363-1373 |
| Index terms: | MANAGEMENT SIMULATION OPERATIONAL RESEARCH |
| Language: | eng |
| Abstract: | This paper describes the development of a simulation model generator for a different application area, that of clerical office processing of paper and documents for financial service companies. It outlines the reasons why there is a need for such a model generator and discusses the initial design requirements. The paper goes on to detail the developments and re-defined criteria required as the model generator brief changes as a result of practical applications. |
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