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| Author: | Homburg, C. Stock, R. |
| Title: | Der Zusammenhang zwischen Mitarbeiter- und Kundenzufriedenheit: eine dyadische Analyse |
| Journal: | Zeitschrift für Betriebswirtschaft
2001 : JUL, VOL. 71:7, p. 789-806 |
| Index terms: | Employees Customers |
| Language: | ger |
| Abstract: | Although it has frequently been argued that the satisfaction of a company´s employees is an important driver of customer satisfaction, systematic research exploring this link is scarce. The present study investigates this relationship based on a dyadic data set collected across multiple industries. |
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