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| Author: | Delmestri, G. Walgenbach, P. |
| Title: | Mastering techniques or brokering knowledge? Middle managers in Germany, Great Britain and Italy |
| Journal: | Organization Studies
2005 : VOL. 26:2, p. 197-220 |
| Index terms: | careers knowledge leadership middle managers Germany Italy United Kingdom |
| Language: | eng |
| Abstract: | What do middle managers do? Based on a conceptualization of knowledge as the capacity to act in response to uncertain, complex and ambiguous environmental stimuli, the role of middle managers is analysed in Germany, Great Britain and Italy as holders of different types of knowledge in relation to national institutions such the education system, the system of industrial relations and the career system. The common role of middle managers is identified in the three countries as the responsibility to both maintain a positive social environment and to handle exceptions and solve unexpected problems. |
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