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| Author: | Florin-Thuma, B. C. Boudreau, J. W. |
| Title: | Performance feedback utility in a small organization : effects on organizational outcomes and managerial decision processes. |
| Journal: | Personnel Psychology
1987 : WINTER, VOL. 40:4, p. 693-713 |
| Index terms: | UTILITY ASSESSMENT COMMUNICATION DECISION MAKING PERSONNEL MANAGEMENT SMALL BUSINESS |
| Language: | eng |
| Abstract: | It is frequently stated that utility analysis can improve communication and decision making about human resource management programs. Utility analysis was applied to a performance feedback intervention in a small retail organization.The results suggested substantial payoffs from performance feedback, though the store's owner- managers had earlier rejected the program. A structured interview and questionnaire analysis of the managers' decision showed that their utility parameter estimates were inaccurate. |
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