search query: @indexterm CONSUMER EXPECTATIONS / total: 100
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| Author: | Greenwood, F. |
| Title: | Continuous improvements to meet customer expectations |
| Journal: | Journal of Systems Management
1992 : FEB, VOL. 43:2, p.13-15 |
| Index terms: | CONSUMER EXPECTATIONS OFFICE MANAGEMENT OFFICES PRODUCTIVITY MANAGEMENT PHILOSOPHY |
| Language: | eng |
| Abstract: | Improving office productivity is crucial to increasing a firm's effectiveness. More than half of the employees in the USA work in offices, and white-collar people take home about 70% of all pay. Raising office productivity depends upon matching the Voice of the Customer to the Voice of the Process, so process outputs meet customer expectations. Moreover, continuous improvements rest on the bedrock of an enabling management philosophy. Then, lasting improvements in office productivity will occur in proportion to the degree that an organization practices employee involvement; that worker/manager relationships are cooperative, not adversarial; and that people are recognized. |
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