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| Author: | Stone, M. Woodcock, N. |
| Title: | The business benefits of customer management |
| Journal: | Admap
2006 : FEB, VOL. 41:2 (469), p. 42-45 |
| Index terms: | customer relationship management (CRM) profit |
| Language: | eng |
| Abstract: | This article provides a new model that translates sound customer management into successful business tactics. Results are exploited to build profits. |
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