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| Author: | Sonpar, K. Pazzaglia, F. Kornijenko, J. |
| Title: | The paradox and constraints of legitimacy |
| Journal: | Journal of Business Ethics
2010 : AUG, VOL. 95:1, p. 1-21 |
| Index terms: | stakeholders change qualitative research business ethics Canada |
| Language: | eng |
| Abstract: | The article discusses the subject of legitimacy by highlighting its paradox and constraints. Although legitimacy-seeking behaviour is essential for organizational effectiveness, putting excessive focus on legitimacy can have the opposite effect through stakeholder mismanagement. A qualitative study of large-scale changes in public-sector health care in a Canadian province over the period of 1994-2002 is utilized. Government-driven reforms to promote efficiency and cost reduction were applied in 1994, and instead of giving benefits of legitimacy, it led to decline in quality and patient satisfaction. |
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