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| Author: | Cramton, C. D. |
| Title: | The Mutual Knowledge Problem and Its Consequences for Dispersed Collaboration |
| Journal: | Organization Science
2001 : MAY-JUN, VOL. 12:3, p. 346-371 |
| Index terms: | KNOWLEDGE INFORMATION COMPUTERS |
| Language: | eng |
| Abstract: | This paper proposes that maintaining "mutual knowledge" is a central problem of geographically dispersed collaboration and traces the consequences of failure to do so. It presents a model of these processes which is grounded in study of thirteen geographically dispersed teams. Five types of problems constituting failures of mutual knowledge are identified: failure to communicate and retain contextual information, unevenly distributed information, difficulty communicating and understanding the salience of information, differences in speed of access to information, and difficulty interpreting the meaning of silence. The frequency of occurrence and severity of each problem in the teams are analyzed. |
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