search query: @author Heskett, J. L. / total: 11
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| Author: | Schlesinger, L. A. Heskett, J. L. |
| Title: | E nel servizio al cliente il segreto del successo. |
| Journal: | Impresa
1992 : 5, p. 14-25 |
| Index terms: | SERVICE INDUSTRIES SERVICE MANAGEMENT ORGANIZATIONAL CHANGE TRAINING CORPORATE STRATEGY CONSUMER SATISFACTION |
| Language: | ita |
| Abstract: |
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