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Author:Kirmani, A.
Baumgartner, H.
Title:Reference points used in quality and value judgments
Journal:Marketing Letters
2000 : NOV, VOL. 11:4, p. 299-310
Index terms:QUALITY
VALUE THEORY
DATA MANAGEMENT
Language:eng
Abstract:The authors propose that a fundamental difference between quality and value judgments is that consumers rely more on internal standards to evaluate a brand's quality and external standards to assess a brand's value. Since internal standards are relatively stable and external reference brands may change across contexts, value judgments are more context-dependent than quality judgments.
SCIMA record nr: 223068
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