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Author:Moffett, S.
McAdam, R.
Parkinson, S.
Title:An empirical analysis of knowledge management applications
Journal:Journal of Knowledge Management
2003 : VOL. 7:3, p. 6-26
Index terms:Knowledge management
Organizational culture
Technology
Information
Language:eng
Abstract:This paper aims to improve the understanding and inter-relationship of both the people and technical aspects of knowledge management (KM). Studies in KM indicate that there can be an over-emphasis on technology to the exclusion of adequate people/quality planning, or, strong people/quality programmes from a knowledge perspective, hindered by inadequate enabling technologies. Understanding of these issues in practice and academia is currently hindered by a paucity of systematic empirical research, addressing the relationship btw. the cultural and technological aspects of KM. A survey questionnaire was constructed and tested via pilot phase. The questionnaire was then distributed to over 1.000 organizations, across three industrial sectors. The findings indicate that a strong relationship exists between KM and other organizational factors, namely organizational culture and internal technical culture. Further analysis of these elements revealed that factors internal to the organization are impinged upon by macro-environmental elements.
SCIMA record nr: 246214
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