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Author:Ogbonna, E.
Harris, L.C.
Title:Work intensification and emotional labour among UK university lecturers: an exploratory study
Journal:Organization Studies
2004 : SEP, VOL. 25:7, p. 1185-1203
Index terms:Job satisfaction
Academic staff
Universities
United Kingdom
Language:eng
Abstract:This article examines the emotional labour (hereafter as: em-lab.) in the context of work intensification among university lecturers who represent the unstudied group of higher level professionals. The study aims to determine the frequency and propensity of em-lab., the degree to which em-lab. is derived from the intensifying changes in lecturersÂ’ work, and the positive and negative impacts of em-lab.
SCIMA record nr: 258257
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