search query: @author Payne, J. / total: 11
reference: 1 / 11
« previous | next »
| Author: | Payne, J. |
| Title: | Emotional labour and skill: a reappraisal |
| Journal: | Gender, Work and Organization
2009 : MAY, VOL. 16:3, p. 348-367 |
| Index terms: | skills service |
| Language: | eng |
| Abstract: | The study seeks to open a critical discussion around the idea of emotional labour as skilled work. It has been suggested that many front-line service jobs, traditionally considered low-skilled in their technical aspects may actually constitute a form of skilled work, as they require their holders to perform skilled emotional labour in contact with customers. Such discourses hold out possibility of progress in intellectual terms and the status and pay of many low-waged workers. It is argued that applying the label 'skill' to all forms of emotional work is problematic. |
« previous | next »
SCIMA