search query: @author Heskett, J. L. / total: 11
reference: 9 / 11
| Author: | Heskett, J. L. |
| Title: | Services : les lecons de l'experience. |
| Journal: | Harvard-L'Expansion
1988 : SPRING, 48, p. 6-16 |
| Index terms: | SERVICE INDUSTRIES SERVICE MARKETING QUALITY CONTROL |
| Language: | fre |
| Abstract: |
SCIMA