search query: @author Heskett, J. L. / total: 11
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| Author: | Schlesinger, L. A. Heskett, J. L. |
| Title: | The service-driven service company. |
| Journal: | Harvard Business Review
1991 : SEP-OCT, VOL. 69:5, p. 71-81 |
| Index terms: | SERVICE INDUSTRIES SERVICE USA QUALITY |
| Language: | eng |
| Abstract: |
SCIMA