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| Author: | Suchman, L. |
| Title: | Making work visible |
| Journal: | Communications
1995 : SEP, VOL. 38:9, p. 56-64 |
| Index terms: | COMMUNICATION WORK AMERICA |
| Language: | eng |
| Abstract: | The way in which people work is not always apparent. Too often, assumptions are made as to how tasks are performed rather than unearthing the underlying work practices. By making the work visible, designers create a more intimate view of the workplace landscape. "How people work is one of the best kept secrets in America". This provocative statement by D. Wellman, a sociologist of labor, can be read as a kind of challenge to work researchers. |
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