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| Author: | Poitras, J. |
| Title: | What makes parties trust mediators? |
| Journal: | Negotiation Journal
2009 : JUL, VOL. 25:3, p. 307-325 |
| Index terms: | trust conflict |
| Freeterms: | mediation phenomenology |
| Language: | eng |
| Abstract: | A key element of the mediation process is the relationship of trust btw. mediators and parties. Herein, reviewed is the trust relationship from the parties' perspectives. A qualitative research methodology was used to identify five key factors explaining reasons for parties to trust the mediator: i. degree of mastery over the process, ii. explanation of the process, iii. consideration and warth, iv. chemistry with the parties, and v. lack of bias toward either party. |
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