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| Author: | Lamb, R. Kling, R. |
| Title: | Reconceptualizing Users as Social Actors in Information Systems Research |
| Journal: | MIS Quarterly
2003 : JUN, VOL. 27:2, p. 197-236 |
| Index terms: | MODELS INFORMATION SYSTEMS METHODOLOGY INFORMATION TECHNOLOGY INTERNET |
| Language: | eng |
| Abstract: | A concept of the user is fundamental to much of the research and practice of information systems design, development, and evaluation. User-centered information studies have relied on individualistic cognitive models to carefully examine the criteria that influence the selection of information and communication technologies (ICTs) that people make. In this paper, the authors examine the theoretical constructs that shape this user concept and contrast these with alternative views that help to reconceptualize the user as a social actor. Despite pervasive ICT use, social actors are not primarily users of ICTs. Using analyses from a recent study of online information service use, the authors develop an institutionalist concept of a social actor whose everyday interactions are infused with ICT use. |
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