search query: @indexterm SUPERVISION / total: 119
reference: 24 / 119
| Author: | Gittell, J. H. |
| Title: | Supervisory Span, Relational Coordination, and Flight Departure Performance: A Reassessment of Postbureaucracy Theory |
| Journal: | Organization Science
2001 : JUL-AUG, VOL. 12:4, p. 468-483 |
| Index terms: | SUPERVISION GROUPS SUPERVISORS |
| Language: | eng |
| Abstract: | There is a rich debate m organizational theory about the contribution of supervisors to group process and performance, and about the span of control needed to make that contribution. In this paper, the author summarizes the debate and develops competing hypotheses. These competing hypotheses are tested using multisided survey and archival measures, and interpreted using qualitative data from the same study. The author finds that small supervisory spans improve performance through their positive effects on group process. In particular, supervisors with smaller spans achieved higher levels of relational coordination among their direct reports. Qualitative data suggest that supervisors with smaller spans achieved these results through working with, and providing intensive coaching and feedback to their direct reports. |
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