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| Author: | Buhalis, D. |
| Title: | Strategic use of information technologies in the tourism industry |
| Journal: | Tourism Management
1998 : OCT, VOL. 19:5, p. 409-421 |
| Index terms: | TOURIST INDUSTRY INFORMATION TECHNOLOGY STRATEGIC MANAGEMENT OPERATIONS MANAGEMENT |
| Language: | eng |
| Abstract: | Information technologies are important to all functions of strategic and operational management. Information is the lifeblood of tourism and information technologies (ITs) provide both opportunities and challenges for the industry. Organizations and destinations which need to compete will be forced to compute. This study provides a framework for the utilization of technology in tourism by adopting a strategic perspective. A continuous business process re-engineering is proposed in order to ensure that a wide range of prerequisites such as vision, organization, commitment and training are in place so they can enable principals and destinations to capitalize on the unprecedented opportunities emerging through information technologies. |
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