search query: @author Sabherwal, R. / total: 12
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| Author: | Sabherwal, R. |
| Title: | The role of trust in outsourced IS development projects |
| Journal: | Communications of the ACM
1999 : FEB, VOL. 42:2, p. 80-87 |
| Index terms: | COMMUNICATIONS INDUSTRY OUTSOURCING PROJECTS |
| Language: | eng |
| Abstract: | Katheirne M. Hudson, the former Kodak executive well known for outsourcing Kodak's IS activities to EDS a decade ago, once said, "You can't write a contract on spirit and culture." Other outsourcing cases support her emphasis on the social aspects of outsourced IS development, or OISD. Looking back at the 1988 Xerox-EDS contract, the "spirit" of the contract, a "high degree of cooperation", and an "environment of trust" were all critical. |
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