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| Author: | O'Toole, K. Gill, T. |
| Title: | Special report: Contract services. |
| Journal: | Airline Business
2000 : JAN, VOL.16:1, p. 43-52 |
| Index terms: | Airlines Contracts Outsourcing Strategic management Service quality |
| Language: | eng |
| Abstract: | This special report contains five articles: "Buying power", where Kevin O'Toole writes: 'The global alliances are only just starting to use their combined buying power; "Ramp up", where Tom Gill writes: "Deregulation in Europe's ground handling market is improving prices - but not necessarily service levels." The third article deals with catering - serving in the fast lane, and the fourth, "Partners in IT" states that IT suppliers are reworking their relationships with airline customers, looking for long-term partnerships based on measures of business success. In the last article "Sabre rattling" Gill writes "Sabre is moving ahead with its bid to be the leading single-source upplier of IT services to the airline industry. |
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