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| Author: | Banker, R. D. Field, J. M. Sinha, K. K. |
| Title: | Work-Team Implementation and Trajectories of Manufacturing Quality: A Longitudinal Field Study |
| Journal: | Manufacturing & service operations management
2001 : WINTER, VOL. 3:1, p. 25-42 |
| Index terms: | MANUFACTURING INDUSTRY QUALITY EMPIRICAL RESEARCH |
| Language: | eng |
| Abstract: | The study examines the sustainability of manufacturing quality improvements following the implementation of work teams on production lines. The authors posit that the impact on manufacturing quality, measured as the defect rate trajectory, is monotonically nonincreasing over time and may, more specifically, assume the shape of an inverted S-curve. Employing a longitudinal research design, the authors investigate four work teams over a 28-month period in a field setting. Each team corresponds to one of the four interconnected production lines in an electromechanical assembly plant operated by a Fortune 500 firm. Results of their empirical analysis support the sustainability of quality improvements associated with work team implementation and partially support the S-shaped trajectory as the particular form of sustainability. |
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