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Author:Becerra-Fernandez, I.
Sabherwal, R.
Title:Organizational Knowledge Management: A Contingency Perspective
Journal:Journal of Management Information Systems
2001 : SUMMER, VOL. 18:1, p. 23-55
Index terms:KNOWLEDGE MANAGEMENT
KNOWLEDGE
CONTINGENCY THEORY
STRUCTURAL ANALYSIS
Language:eng
Abstract:The authors propose that the context influences the suitability of a knowledge management process. The authors develop a contingency framework, including two attributes of the organizational subunit's tasks: process or content orientation, and focused or broad domain, and links knowledge management processes to them: internalisation for focused, process-oriented tasks; extemalization for focused, content-oriented tasks; combination for broad, content-oriented tasks; and socialization for broad, process oriented tasks. The empirical research was done at the Kennedy Space Center (KSC), based on several interviews and survey data from 159 individuals across 8 subunits. The results supported the contingency framework.
SCIMA record nr: 225912
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