search query: @author Newell, S. / total: 12
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| Author: | Newell, S. Scarbrough, H. Swanf, J. |
| Title: | From Global Knowledge Management to Internal Electronic Fences: Contradictory Outcomes of Intranet Development |
| Journal: | British Journal of Management
2001 : VOL. 12, p. 97-111 |
| Index terms: | KNOWLEDGE MANAGEMENT INTRANET INFORMATION TECHNOLOGY |
| Language: | eng |
| Abstract: | This paper considers the adoption of intranet technology as a vehicle for encouraging organization-wide knowledge sharing within a large, global bank. Ironically, the outcome of intranet adoption was that, rather than integrate individuals across this particular organization, the intranet actually helped to reinforce the existing functional and national boundaries with 'electronic fences'. This could be partly explained by the historical emphasis on decentralization within the bank, which shaped and limited the use of the intranet as a centralizing, organization-wide tool. This is possible because the intranet can be described as an interactive and decentred technology, which therefore has the potential for multiple interpretations and effects. |
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