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| Author: | Mueller, F. Carter, C. |
| Title: | The scripting of total quality management within its organizational biography |
| Journal: | Organization Studies
2005 : VOL. 26:1, p. 221-247 |
| Index terms: | biography institutional economics total quality management |
| Language: | eng |
| Abstract: | The last 20 years or so have seen a proliferation of managerialist innovations, including total quality management. Many excisting accounts, however, tend to view TQM either as a copy of an institutional template or lose themselves in the richness of "the case". The intention of this paper is to trace institutional influences at the organizational level. For this purpose, an organizational biography perspective is put forward. The main promise of an organizational biography perspective is its concern with scripts of typical activities occuring during the "biography" of an organizational innovation. |
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