search query: @author Ward, K. / total: 12
reference: 6 / 12
| Author: | Ward, K. Willis, T. H. |
| Title: | Managing change in an operations system |
| Journal: | Management Decision
1990 : VOL. 28:7, p. 17-21 |
| Index terms: | OPERATIONS MANAGEMENT CHANGE MANAGEMENT EMPLOYEE ATTITUDES TRAINING PERFORMANCE MEASUREMENT TEAM WORK |
| Language: | eng |
| Abstract: | As manufacturing contemplate changing or modifying outmoded operations systems, management must be aware of the key role played by workers in achieving a successful implementation. These new system strategies, such as just-in-time (JIT) and manufacturing resource planning (MRP II), rely on an essential feature - total employee involvement. Management must understand the change process and how employee involvement is achieved through the establishment of the team concept and by supporting proper performance measures. Exploring the process of change is a necessary starting point. The four assumptions of the Concerns Based Adoption Model (CBAM) are discussed. The role of training in building a successful team is emphasized. |
SCIMA