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| Author: | Callan, R. J. Kyndt, G. |
| Title: | Business travellers´perception of service quality: a prefatory study of two European city centre hotels |
| Journal: | International Journal of Tourism Research
2001 : JUL-AUG, VOL. 3:4, p. 313-323 |
| Index terms: | Tourism Business travel Hotel and catering industry Service quality |
| Language: | eng |
| Abstract: | The aim of this paper is to focus on the business travel market and more specifically on the comparison of two hotels in two European cities, Brussels and Manchester. The analysis indicated that Brussels scored the majority of the attributes more highly than did Manchester. This may be influenced by the international profile of the Brussels respondents who tended to travel on business more frequently than the Manchester sample. The compoarisons with the USA surveys found some inconsistencies that might be attributed to societal differences. |
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