search query: @indexterm work study / total: 120
reference: 11 / 120
| Author: | Reynolds, D. |
| Title: | The Good, the Bad, and the Ugly of Incorporating "My Fair Lady" in the Workplace |
| Journal: | SAM Advanced Management Journal
2002 : SUMMER, VOL. 67:3, p. 4-9 |
| Index terms: | CORPORATE GOVERNANCE EXPECTATIONS WORK STUDY ANALYTICAL REVIEW |
| Language: | eng |
| Abstract: | The author of the article answers the question whether manager are expectations self-fulfilling. The author states that positive results from positive expectations (the "My Fair Lady" or Pygmalion effect) are quite well documented, but the reverse (the "Golem" effect) is less so. These effects were investigated at a large U.S.-based foodservice company. Close to 300 field managers were subjected to different treatments of expectations from their supervisors. The dependent variable was self- efficacy (basically a person's view of their own abilities). The study confirmed the Pygmalion effect but also the harmful Golem effect. Tests in other industries should be helpful. |
SCIMA