search query: @indexterm work study / total: 120
reference: 9 / 120
| Author: | Williams, C. |
| Title: | Sky service: the demands of emotional labour in the airline industry |
| Journal: | Gender, Work and Organization
2003 : NOV, VOL. 10:5, p. 513-550 |
| Index terms: | Work study Labour Airlines Sexual harassment Australia |
| Language: | eng |
| Abstract: | The article analyses emotional labour as a gendered cultural performance but takes issue with the individualizing and pluralistic tenor in the post-Hochschild discussions. Using a qualitative and quantitative study of nearly 3000 Australian flight attendants, it focuses on organizational and occupational health and safety variables, as well as sexual harassment and passenger abuse. The qualitative data indicate that emotional labour is both pleasurable and difficults at different times for the same individual. Gender is still pivotal, linking emotional labour with sexual harassment. The article also deploys a new concept: 'demanding publics', to refer to the legitimate boundaries of the service worker. |
SCIMA