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| Author: | Jones, D. |
| Title: | The last wave? |
| Journal: | Banker
1987 : SEP, VOL. 137:739, p. 109-110 |
| Index terms: | BANKS UNITED KINGDOM AUTOMATION ELECTRONIC FUNDS TRANSFER SYSTEMS |
| Language: | eng |
| Abstract: | The first wave of automation in personal banking services consisted in centralizing the accounts. The second wave - remote terminals - is well under way. It has caused as many problems as it has solved. The introduction of remote terminals has not reduced staff, demanded a lot of money and kept the customers out of the branch. The third wave is planned to solve these problems. It has three legs: 1) customer information file, 2) the interactive terminal and 3) artificial intelligence. The technological solutions already exists but no final solution has yet been made. |
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