search query: @indexterm Quality / total: 1290
reference: 673 / 1290
Author: | Fernandez Barcala, M. |
Title: | Como medir la calidad en los servicios. |
Journal: | Informacion Comercial Espanola
1996 : JUL, 755,p.113-125 |
Index terms: | QUALITY QUALITY CONTROL CONSUMER SATISFACTION SERVICE QUALITY |
Language: | spa |
Abstract: |
SCIMA