search query: @indexterm Quality / total: 1290
reference: 610 / 1290
Author: | Ribera, J. |
Title: | Valor, satisfaccion y lealtad de clientes como motores de negocio. |
Journal: | Harvard-Deusto Marketing & Ventas
1997 : MAY-JUN, 20, p. 34-44 |
Index terms: | CONSUMER SATISFACTION QUALITY INFORMATION SYSTEMS CONSUMER RESEARCH |
Language: | spa |
Abstract: |
SCIMA