search query: @indexterm Quality / total: 1290
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| Author: | Foster, S. T. Jr. Adam, E. E. Jr. |
| Title: | Examining the impact of speed of quality improvement on quality-related costs |
| Journal: | Decision Sciences
1996 : FALL, VOL. 27:4, p. 623-646 |
| Index terms: | QUALITY TOTAL QUALITY MANAGEMENT ORGANIZATIONAL LEARNING MATHEMATICAL MODELS |
| Language: | eng |
| Abstract: | The Fine (1986) quality-based learning curve model is extended to include the consideration of speed of quality improvement. The model demonstrates that under different circumstances rapid quality improvement effects are either beneficial or detrimental to improvement in quality-related costs. Hypotheses are developed from the analysis of this speed of quality improvement model. The hypotheses are tested in an automotive parts manufacturing company with five similar plants. Results show that with an increase in the speed of quality improvement, the rate of growth in prevention and appraisal costs decrease and the rate of growth in failure costs are unaffected. Rapid speed of quality improvement does not yield lesser decreases in failure costs than slower, steadier improvement. |
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