search query: @indexterm Quality / total: 1290
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| Author: | Sandoval-Chavez, D. Beruvides, M. |
| Title: | Using opportunity costs to determine the cost of quality: a case study in a continuous-process industry |
| Journal: | Engineering Economist
1998 : WINTER, VOL. 43:2, p. 107-124 |
| Index terms: | QUALITY PROCESS ENGINEERING INDUSTRIES |
| Language: | eng |
| Abstract: | The authors investigated the strategic and economic importance of the cost of quality (COQ) in a firm whose production process is continuous. An empirical model was built to express the COQ as a function of two main components: traditional prevention-appraisal-failure expenses (PAF model) and opportunity losses. Opportunity losses were broken down into three components: underutilization of installed capacity, inadequate material handling, and poor delivery service. |
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