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| Author: | Soriano, D. R. |
| Title: | Total quality management: Applaying the European model to Spain urban hotels. |
| Journal: | Cornell Hotel and Restaurant Administration Quarterly
1999 : FEB, VOL. 40:1, p. 54-59 |
| Index terms: | Hotel and catering industry Tourism Service management Quality Spain |
| Language: | eng |
| Abstract: | In this case study Valensia's hoteliers were asked to identify tho most important factors of a hotel's TQM program, and those findings were compared to a European quality-management standard. |
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