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| Author: | Fernandez Barcala, M. Junquera Cimadevilla, B. Muñiz Torre, M. |
| Title: | Una clasificacion de los usuarios en los servicios publicos municipales. |
| Journal: | Alta Direccion
1999 : JUL-AUG, 206, p.29-41 |
| Index terms: | PUBLIC SERVICES CONSUMERS QUALITY CONSUMER SATISFACTION |
| Language: | spa |
| Abstract: |
SCIMA