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| Author: | Spilker, E. M. |
| Title: | Sind Investgüterhersteller servicebereit? |
| Journal: | Absatzwirtschaft
1999 : SEP, p. 114, 117-118 |
| Index terms: | SERVICE MARKETING CAPITAL GOODS CUSTOMER RELATIONS SERVICE MANAGEMENT QUALITY |
| Language: | ger |
| Abstract: |
SCIMA