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| Author: | Monks, K. Buckley, F. Sinnott, A. |
| Title: | The human resource implications of quality initiatives: sectoral differences? |
| Journal: | IBAR: Journal of Irish Business and Administrative Research
1999 : VOL. 2:19/20, p. 97-112 |
| Index terms: | HUMAN RESOURCE MANAGEMENT QUALITY IRISH REPUBLIC |
| Language: | eng |
| Abstract: | This article reports on the human resource implications of quality initiatives and then considers whether manufacturing and service companies involved in the implementation of quality programmes adopt similar approaches in their handling of human resource matters. The article begins with an introduction to the development of total quality before considering the product service interface and the role of human resource issues in quality initiatives. |
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