search query: @indexterm Quality / total: 1290
reference: 398 / 1290
| Author: | O'Toole, T. Harrington, D. |
| Title: | Tracing the evolution of quality management: lessons from the development of strategic management |
| Journal: | IBAR: Journal of Irish Business and Administrative Research
1999 : VOL. 2:19/20, p. 139-152 |
| Index terms: | QUALITY MANAGEMENT DEVELOPMENT |
| Language: | eng |
| Abstract: | Quality management has reached an impasse in its development. It is now consigned to be a management tool compared to the strategic advantages for which it was heralded. The initial stages of the development of quality management delivered huge saving and improvement in output quality, but competitors found these easy to copy. The second major phase of the evolution of quality management was to a total quality management philosophy. |
SCIMA