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| Author: | Ravichandran, T. Rai, A. |
| Title: | Total quality management in information systems development: key constructs and relationships |
| Journal: | Journal of Management Information Systems
1999 : -2000 WINTER, VOL. 16:3, p. 119-156 |
| Index terms: | QUALITY INFORMATION SYSTEMS DEVELOPMENT |
| Language: | eng |
| Abstract: | The availability of high-quality software is critical for the effective use of information technology in organizations. Research in software quality has focused on the technical aspects of quality improvement, while limited attention has been paid to the organizational and sociobehavioral aspects of quality management. This study represents one effort at addressing this void in the information systems literature. |
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