search query: @indexterm Quality / total: 1290
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| Author: | English, P. |
| Title: | A slice of reality: front line experience |
| Journal: | Organisations & People
2002 : FEB, VOL. 9:1, p. 17-21 |
| Index terms: | CHAIN STORES HUMAN CAPITAL ORGANIZATIONAL BEHAVIOUR QUALITY SERVICE |
| Language: | eng |
| Abstract: | Impressed by the consistent quality and service of a sandwich chain, the author set out to discover their secret. He found an organisation that acts as though it truly believes their people are their greatest asset. |
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