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| Author: | Burr, W. |
| Title: | Kategorien, Funktionen und strategische Bedeutung von Service Level Agreements |
| Journal: | Betriebswirtschaftliche Forschung und Praxis
2002 : SEP/OCT, 5, p. 510-523 |
| Index terms: | Service Quality Contracts |
| Language: | ger |
| Abstract: | This study deals with Service Level Agreements (herein: SLA) aiming to find out using agency theory which functions SLA can fulfill within a service supplier's strategy, marketing and organization (original in German). |
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