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| Author: | Nayebpour, M. R. Koehn, D. |
| Title: | The Ethics of Quality: Problems and Preconditions |
| Journal: | Journal of Business Ethics
2003 : APR II, VOL. 44:1, p. 37-48 |
| Index terms: | COMPANIES ETHICS ORGANIZATIONS QUALITY |
| Language: | eng |
| Abstract: | A number of advocates for TQM contend that firms who embrace TQM will automatically and naturally act in ethically sound ways. This claim is a strong one. This paper assesses its truth. The authors consider the many ways in which quality initiatives, if undertaken in good faith, can foster sound ethics. The authors explore the various ways in which TQM presupposes, and thus cannot engender, ethical behavior. And, finally, the authors identify some of the ethical blind spots in quality initiatives and TQM. The authors propose that if TQM is undertaken by thoughtful people who take steps to correct its ethical blind spots and who understand the need for an ethical underpinning, then TQM and ethics will prove mutually reinforcing. |
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