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| Author: | Devaraj, S. Kohli, R. |
| Title: | Performance impacts of information technology: is actual usage the missing link? |
| Journal: | Management Science
2003 : MAR, VOL. 49:3, p. 273-289 |
| Index terms: | Health service Information technology Performance appraisal Profitability Quality |
| Language: | eng |
| Abstract: | It is posited in this study that the driver of information technology (IT) impact is not the investment in the technology, but the actual usage of the technology. This proposition is tested in a longitudinal setting of a healthcare system comprising eight hospitals. Monthly data were analyzed for a three-year period on various financial and nonfinancial measures of hospital performance and technology usage. Evidence for the technology usage-performance link was provided by the data analysis after controlling for various external factors. |
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