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| Author: | Gorry, G.A. |
| Title: | Sharing knowledge in the public sector: two case studies |
| Journal: | Knowledge management research & practice
2008 : JUN, VOL. 6:2, p. 105-111 |
| Index terms: | knowledge management case studies public sector service quality USA |
| Language: | eng |
| Abstract: | In key areas of the public sector, client service depends on collaboration among workers in different organizations or agencies. Included are examples of social services, education and health care. By sharing knowledge across organizations, workers can improve the quality of the provided service. There are two experiments to promote knowledge sharing in the public sector: i. an early, unsuccessful effort to link social services workers, and ii. a recent, substantially more successful try to interconnect a large number of public school teachers. These experiences suggest the considerable potential of knowledge sharing, highlighting some of the faced challenges. |
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