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| Author: | Butler, K. Esposito, C. Hebron, R. |
| Title: | Connecting the design of software to the design of work |
| Journal: | Communications of the ACM
1999 : JAN, VOL. 42:1, p. 38-46 |
| Index terms: | COMMUNICATION SOFTWARE MODELS |
| Language: | eng |
| Abstract: | When we design interactive software we are also defining much about the work of its users. The software embodies a model of work processes for its end users because part of its job is to manage the content, format, and sequencing of the information that users need to do their work. The effect is that any application will preferentially enable certain work processes, and users will have to work harder to follow any others. It is actually unavoidable. |
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