search query: @author Heery, E. / total: 13
reference: 6 / 13
Author: | Heery, E. |
Title: | Industrial relations and the customer (!CUSTOMER CARE) |
Journal: | Industrial Relations Journal
1993 : DEC, VOL. 24:4, p. 284-295 |
Index terms: | INDUSTRIAL RELATIONS CUSTOMERS |
Language: | eng |
Abstract: |
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