search query: @author Davenport, T. H. / total: 13
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| Author: | Davenport, T. H. Short, J. E. |
| Title: | The new industrial engineering. Information technology and business process redesign |
| Journal: | Sloan Management Review
1990 : SUMMER, VOL. 54A - 31:4, p. 11-27 |
| Index terms: | |
| Freeterms: | INDUSTRIAL ENGINEERING, INFORMATIK, ORGANISATIONSPROZESS |
| Language: | eng |
| Abstract: | To improve the way work is done one must begin to apply the capabilities of information technology to redesign business processes. Business process design and information technology are natural partners, yet industrial engineers have never exploited their relationship. But the organizations that have used information technology to redesign boundary crossing, customer driven processes have benefited enormously. This article explains why. Added is a short note on process redesign at Rank Xerox UK. |
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